How do I file a claim?

First, compile all the documents you’ll need to support your claim, along with the appropriate claim form. You will need to submit all of this documentation together to the carrier either by uploading the file, emailing, faxing, or mailing. Learn More  

Are there any types of medical care that will need to be pre-certified?

If you find yourself in a medical crisis that requires any of the below services, we urge you to call the Insurance carrier. This is because the majority of travel policies include language requiring pre-certification. – Diagnostic procedures such as PET scans, MRI, CT, or MRA tests – Any Inpatient surgery – Any Outpatient surgery …

How do I find an appropriate medical providers while traveling outside the U.S.?

Your International Travel Medical Insurance includes a robust network of medical providers throughout the world. The International Provider Access (IPA) network has plenty of high-quality physicians and medical facilities in every country, all around the world. We recommend you phone our representatives for help in locating a provider that is part of the IPA. Or …

When will my travel medical insurance policy begin?

Generally, coverage will begin at 12:01 a.m. Eastern Time (EST) on the day after your initial premium is received. This can be the date you request on your application or the moment you submit your application with full premium.

How do I purchase USA Visitors Insurance or Travel Medical Insurance?

Purchasing Visitor Insurance is simple and will take you less than 15 minutes! You may purchase your policy online from our website or by phoning one of our representatives. Either way, you’ll need to provide basic information such as each insured’s name, date of birth, address, email, and phone number. You will select your …